Privacy Policy

Introduction and Scope

solintheravo ("we," "us," or "our") operates solintheravo.sbs, providing mobile game design education and training services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, participate in our programs, or engage with our services.

This policy applies to all information collected through our website, email communications, and any related services, sales, marketing, or events. By accessing our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Information We Collect

We collect information about you in several ways. The types of personal information we collect depend on how you interact with our services and what you choose to share with us.

Personal Information You Provide

• Contact Information: Name, email address, phone number, and mailing address when you register for courses or contact us

• Educational Information: Academic background, experience level, career goals, and portfolio submissions

• Payment Information: Billing details, payment method information (processed securely through third-party providers)

• Program Participation Data: Course progress, assignments, project submissions, and assessment results

Information Collected Automatically

• Usage Data: Pages visited, time spent on site, click patterns, and navigation behavior

• Device Information: IP address, browser type, operating system, device identifiers, and screen resolution

• Location Data: General geographic location based on IP address for service customization

How We Use Your Information

We use the information we collect for various purposes that are directly related to providing and improving our educational services. Here's how we use your personal information:

We may also use your information to send you course updates, educational resources, and relevant industry insights. You can opt out of marketing communications at any time while still receiving essential course-related communications.

Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the specific circumstances outlined below.

Service Providers

We work with trusted third-party service providers who assist us in operating our website, conducting business, or serving our users. These providers include:

• Payment processors for secure transaction handling

• Email service providers for course communications

• Cloud storage providers for secure data hosting

• Analytics providers for website performance monitoring

Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption: All sensitive data is encrypted in transit and at rest using industry-standard encryption protocols

• Access Controls: Strict access controls ensure only authorized personnel can access personal information

• Regular Audits: We conduct regular security audits and vulnerability assessments

• Staff Training: All team members receive ongoing privacy and security training

• Incident Response: We maintain detailed incident response procedures for potential security breaches

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continually work to maintain the highest standards of data protection.

Your Rights and Choices

Under Australian privacy law and our commitment to transparency, you have several rights regarding your personal information:

Access and Correction

You have the right to access the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated. To exercise this right, contact us using the information provided below.

Data Portability

You may request a copy of your personal information in a structured, commonly used format. This includes course progress, assignments, and other data you've provided during your participation in our programs.

Communication Preferences

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Please note that you'll continue to receive essential communications related to your course enrollment and account.

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention Periods

• Course Records: Maintained for 7 years after course completion for certification verification

• Contact Information: Retained while you maintain an active relationship with solintheravo

• Financial Records: Kept for 7 years in accordance with Australian tax requirements

• Website Usage Data: Typically retained for 2 years for analytics purposes

When personal information is no longer needed, we securely delete or anonymize it. You may request deletion of your personal information, subject to our legal obligations and legitimate business interests.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small data files stored on your device that help us remember your preferences and improve our services.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and cannot be disabled

• Performance Cookies: Help us understand how visitors interact with our website

• Preference Cookies: Remember your settings and choices for a personalized experience

You can manage cookie preferences through your browser settings. However, disabling certain cookies may impact website functionality and your user experience.

International Data Transfers

While solintheravo is based in Australia, some of our service providers may be located overseas. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data.

We only work with service providers in countries that have been deemed to have adequate privacy protections or with providers who have committed to adequate privacy safeguards through contractual arrangements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy

• Notify you via email if the changes significantly affect your rights

• Provide prominent notice on our website for material changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any modifications constitutes acceptance of the updated policy.